Terms & Conditions

We are Mixali by Michael Cost Studios. Our Head Office’s physical address is Brietta Street, Ridgeway Ext 4, Johannebsurg, South Africa.

These Terms and Conditions shall apply to all orders concluded by or with Mixali for the sale and/or supply of products in-store and on our online shop, mixali.co.za (the “Site”). When you submit an order to Mixali, give any delivery instruction or accept delivery of any products, this shall constitute your unqualified acceptance of these Terms and Conditions. However, nothing in these Terms and Conditions affects your statutory rights.

Selected products are advertised on the Mixali website (www.mixali.co.za).

While every effort is made to ensure that the product you buy, including timber, fabric and leather products, corresponds as closely as possible to the sample shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Mixali products.

The prices displayed on the Mixali website are quoted in South African Rands, which is valid and effective only in relation to supply in South Africa. All prices displayed on the Mixali website are inclusive of VAT.

Full payment of the price and delivery charges (where applicable) is required before products will be delivered or collected. The product remains the property of Mixali until payment is received in full.

All major credit and debit cards as well as EFT payments are accepted.

In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.

When making an EFT payment, Mixali advises customers to be vigilant and confirm all relevant and necessary information before making payment. Should the payment be intercepted by fraudulent third parties, Mixali shall not be liable for any loss suffered by the customer. Please be advised that Mixali will not proceed with the contract of sale if we cannot confirm receipt of funds as a result of fraudulent interception.

Please retain your invoice as proof of purchase. Regrettably, no returns, exchanges or refunds will be considered without the original invoice.

Prices on the website are subject to change without notification.

You will be provided with a quotation for all custom orders and back orders (collectively “special orders”). It is your responsibility to verify the correctness of all information on the quotation before Mixali places an order with its supplier or manufacturers.

For special orders, a deposit of 100% (to be finally determined by Mixali depending on the circumstances) in advance is required. You may not cancel an order for special orders prior to delivery, unless Mixali allows this in their discretion. In the case that the special order is cancelled, you will forfeit any deposit or amount already paid for the special order.

Lead time for special orders depends on the product, its availability and performance by Mixali’s suppliers or manufacturers. The anticipated lead time will be stated on the sales order. Mixali will inform you of any delays. It is acknowledged that products that are subject to special orders may differ from samples due to hand made processes and also the considerations set out in the PRODUCT INFORMATION section above and it will be so accepted by the customer.

A FEE IS CHARGED FOR ALL DELIVERIES. You will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Mixali policy.

You can also elect to collect goods at Micahel cost Studios, product and store dependant.

All risk in the Product shall pass to the customer upon delivery or collection.

Mixali does not offer free assembly of products bought from Mixali when products are delivered by any of our delivery services.

If product assembly is required by customer, kindly refer to assembly instructions included with the product. Mixali does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.

• The product is reasonably suitable for the purpose that it was generally intended for;
• The product is of good quality, free of defects and in good working order and;
• The product will be durable and usable for a reasonable period of time.

Mixali will only be liable to honour a warranty if:

• The defect existed at the time of delivery or collection and manifested during the warranty period of 3 months;
• The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
• The product concerned is used for the purpose intended and in a domestic environment (Unless the latter requirement is waived by Mixali in writing); i.e. commercial use is not warranted;
• The customer duly complied with the above product assembly.
  
• The customer provides the original invoice;

Mixali warranty provides for the free repair or replacement of any faulty component within the warranty period.

There is no extended warranty after the statutory warranty period of 3 months once product has been dispatched for delivery.

Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If your transaction qualifies as an electronic transaction and you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. This means that you have to return new, unused goods, and we will refund the purchase price. The only cost levied against you will be the direct cost of returning the goods. For more see here https://mixali.co.za/e-commerce-terms/.

Mixali will process your return request in the following circumstances:

• If your purchase falls under the ECT Act, you may return an undamaged, non-defective product in the event that you change your mind about the product within 7 (seven) business days of delivery of products, which return shall incur a collection charge, equivalent to the initial delivery fee.
• You may return a product if you have not had the opportunity to inspect the product and upon inspection the goods do not meet the type or quality reasonably expected from the agreement, within 10 (ten) business days of delivery free of charge. Mixali charge an additional fee for wear and tear.
• You may return a product which is breaches the statutory warranty within 3 (three) months after delivery, free of charge.

Returns Procedure

• Should you wish to a return a product, you will need to log a return request email to sales@mixali.co.za.
• As you agreed to inspect the product for defects or damage before accepting delivery, you are encouraged to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in your possession.

• Should we be of the opinion that your product is returnable we will contact you to arrange collection or advise you if you may drop off the product at Michael Cost Studios (product dependant)
• Once the return has reached our studio, the product will be inspected before the return is processed.
• If you have proven that the statutory warranty has been breached, you may choose a refund, store credit, repair or an exchange if possible.
• If you have proven that any of the extended warranties have been breached, we may offer you a repair, exchange or store credit at our discretion.
• If you have returned the product within 7 (seven) days in terms of the ECT Act or within 10 (ten) days if you have not had the opportunity to inspect the product you may receive a refund, less any applicable collection or wear and tear fee.
• Should you wish to elect a refund, the refund be processed only once you’ve provided our accounts department with confirmation of bank details by way of bank confirmation letter and your bank details have been verified.
• All refunds will be processed every Friday, allowing 2 – 4 business days for the funds to reflect once the credit has been processed.

 Mixali will evaluate the defect and honour warranties if:

• The defect existed at the time of delivery or collection and manifested during the warranty period;
• The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
• The customer duly complied with the care instructions and maintenance.

Coupon are valid only for the period as stipulated. Coupons can only be redeemed online. Coupons are not refundable.

All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed via email. All special offers are subject to stock being available.

Mixali makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).

Should any of our products contain an obvious error regarding the price displayed for the product, Mixali will correct the error as soon as we have been notified of the error. Mixali will not be bound by the incorrect price.

Mixali may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Site.

Unless any applicable law prescribes otherwise, any agreement made with Mixali to buy a product or a connected service, shall be governed by the laws applicable to South Africa.